| Not worth the wait |
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| My Salon Drama |
| Wednesday, 23 September 2009 12:01 |
Slow service drives new client out the doorIn a well-established relationship, you know how far to push the boundaries before the last nerve snaps. At the hair salon, both clients and stylists could save themselves some aggravation if they explained their breaking points up front.
Carla rushed from work to make her hair appointment with her new stylist, DeShawn. Since this was only her second appointment, the rapport between them had not been built. Carla had hoped for the best because she grew tired of the quest to find a good hair salon.
When she arrived, Carla saw a number of women waiting. She sighed and remembered that in her rush to be on time, she forgot to grab something to eat. Carla hoped the wait would more of a sprint than a marathon.
But after waiting 30 minutes, she began to lose hope. At this point, Carla thought DeShawn at least owed her an idea of how much longer she would have to wait. Instead of walking over to ask, Carla tried to make eye contact with her stylist. Carla raised her head and eyebrows in a questioning fashion looking over at DeShawn. Normally, Carla's other stylists would understand this signal to mean she was tired of waiting and should at least be the next client in the chair.
With no history in place, this glare meant nothing to DeShawn, who kept her eyes razor-focused on perfecting her client's curls. The stylist's latest hair sculpture was an elaborate up-do for a woman attending a wedding the next day. To DeShawn, nothing else would interfere with completing the task at hand.
Because of her focus, the line of women waiting to be serviced had piled up and Carla was beyond tired of waiting.
Finally, DeShawn finished her up-do creation and the client left the seat. "Great," Carla thought. "It's my turn." But just before she could sashay over to the chair, a little princess jumped in it. Apparently, she was the daughter of the up-do client also en-route to the wedding. Carla was completely put out. She had been waiting more than an hour.
DeShawn took the same level of care with the daughter's hair. After 20 more minutes, Carla, now hungry and cranky, thought, "How long can it take to bump this little girl's hair under?"
Soon, Carla's stomach won. It had been two hours and Carla just couldn't hold out any longer. She slowly rose to her feet walking to the door. Finally, this action broke DeShawn out of her bubble.
"You're next," DeShawn announced. "Where are you going?"
"I am tired and hungry and my hair is just not that serious anymore," Carla said. "I know that this is only my second visit, but this may be my last."
"I am sorry," DeShawn said. "I didn't know I was going to be that busy tonight. I always like to give my clients my full attention."
"No offense, but I expected a little more attention while I have been just sitting out there killing time," Carla said. "It's my bad for not speaking up sooner. I will be clearer with my next stylist."
With that, Carla left the salon in search of a new stylist and a cheeseburger. SUBMIT YOUR OWN MY SALON DRAMA STORY
Copyright 2009 © My Salon Scoop, LLC Comments (2)
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